Submit your best value
guarantee request

Submit your best value
guarantee request

If you find the same cruise publicly available at a better value within 24 hours of booking, you may submit a Best Value Guarantee claim by completing the form below. For cruise bookings, if the lower base fare can be verified and your reservation can be changed without penalty, we’ll rebook your cruise and provide $100 USD in onboard credit. If changes aren’t possible without a fee, you’ll keep your original booking and still receive $100 USD in onboard credit.

Submit a claim

What You’ll Need to Submit

Hotel or Resort Bookings

Your hotel or resort booking must meet the following criteria to be eligible: 

  • Your reservation must be confirmed and final. 

  • The lower price must be for the same property and the same dates as your booking. 

  • The lower rate must be currently available and bookable. 

  • Your request must be submitted within 24 hours of making the booking and at least 7 days prior to check-in. 

  • Please include supporting information or documentation so we can verify the lower price. 

Your hotel or resort booking must meet the following criteria to be eligible: 

  • Your reservation must be confirmed and final. 

  • The lower price must be for the same property and the same dates as your booking. 

  • The lower rate must be currently available and bookable. 

  • Your request must be submitted within 24 hours of making the booking and at least 7 days prior to check-in. 

  • Please include supporting information or documentation so we can verify the lower price. 

Cruise Bookings

For cruise Best Value Guarantee requests, please provide: 

  • Details of the lower fare you found, and 

  • The publicly available source (such as a website or listing) where the fare can be viewed and verified. 

For cruise Best Value Guarantee requests, please provide: 

  • Details of the lower fare you found, and 

  • The publicly available source (such as a website or listing) where the fare can be viewed and verified. 

The Best Value Guarantee applies only to cruise rates available to the general public. Taxes and fees are excluded.